Refund policy

Return & Refund Policy

We only accept returns for items that arrive defective, damaged, or incorrect. If your item has an issue, you have 30 days from delivery to contact us at tomhannockcandles@gmail.com. Please include photos of the damage, including any damage to the shipping packaging.

Once your return is accepted, we'll send instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We'll make it right.

Exceptions We do not accept returns on sale items or gift cards.

Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at tomhannockcandles@gmail.com.